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Online 30-Day Return Policy

Part of our commitment to a hassle-free online shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your online purchase only, you have 30 days (*30 days for unworn watches, in new condition). We offer easy returns for those who make their purchases online so they have the opportunity to physically view the products. Please note: we only offer 30-day returns on products purchased online. For products purchased in-store, all sales are final. The following conditions must be met:

  • All sales of pre-owned merchandise, personalized/engraved jewellery, and special orders are final (sizing not included).
  • Shipping charges are non refundable.
  • Items must be unworn
  • Items must be in all original tags and returned as given to the customer

If there is no White Carat store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx. Just call 1-855-770-3777 or e-mail team@whitecarat.co for instructions.

Easy in-store Returns for Online Purchases Only

Part of our commitment to a hassle-free online shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your online purchase, you have 30 days (*30 days for unworn watches). Simply contact team@whitecarat.co and we will have everything processed for you.

All sales of pre-owned merchandise, personalized/engraved jewelry, special orders, worn items, and items are purchased in-store are final (sizing not included).

Returns by Mail

Please note that items purchased at our in-store location may NOT be returned by mail to our distribution center.

Here are the basic steps:

  1. Please read the information on your original packing slip.
  2. Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
  3. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
    WC Team-mail
    499 Main St. South Space 66
    Brampton, ON, Canada L6Y 1N7
  6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
  7. You can expect a refund within 30 days of us receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.